Refund policy

Here at ANKHO, we strive to exceed your expectations. Thus, if you are not fully satisfied with your purchase, you have 14 days to return. You can choose to get a full refund or exchange your product.

Conditions for returns:

  • Item(s) must be returned with 14 days of receiving your order
  • Item(s) must be in the same condition that you received it
  • Item(s) must be clean, unworn and unused, with all their tags attached
  • Item(s) must be free of make-up, deodorant marks, and fragrance free

Although it is not mandatory, we would appreciate it if you can send it back to us in its original packaging. It’s reusable and this way you contribute to less waste.

Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty. Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. 

ANKHO reserves the right to reject items that do not comply with the above conditions and will return them to sender.

You can always contact us for any return question at

How to return

To start a return, please contact us at

We’ll send you a return form to fill and a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Your item won’t be eligible for a refund or exchange if it is worn or used, is missing the tags or has any type of damage. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cost of the returns and exchanges

The cost of the return is FREE in Romania.

For international exchanges you will have to cover the shipping cost for the return.