Shipping policy

Where do we ship from?

All shipments are made from our office in Bucharest, Romania. 

Where do we ship to?

We ship worldwide.

What courier are we using?

We are using FAN Courier for Romania and DHL for international orders.

How long does order processing take?

All orders placed before 11am GMT +02:00 will be dispatched on the same day. Orders placed after 11am GMT +02:00 will be dispatched the following business day. Our team work hard to ensure orders are sent out as soon as possible, however due to the COVID-19 pandemic, some international orders may be delayed with couriers. We would recommend enquiring with your local delivery service as to whether this may affect you.

Ankho does not take responsibility for orders misplaced or lost once marked as “Delivered”. If you are not home when the driver attempts delivery, a card will be left with details for you to re-organize delivery.

How long does the shipment take to arrive?

In most cases the shipment will arrive to you in 24-48 working hours after the order is processed. However, as the shipment is a service carried out by third parties, we cannot guarantee that the time frame will be respected on every shipment.

What type of shipments are we using?

For both Romania and worldwide orders, your products will be brought to your door. The courier will usually contact you on the provided phone number before delivery.

What are the costs?

Free shipping in Romania.

Worldwide shipping for orders under 100 EUR (final price, after including any discount coupon) – shipping costs 15 EUR.

Worldwide shipping for orders above 100 EUR (final price, after including any discount coupon) – shipping is FREE.

Is tracking available?

After processing your order, you will receive an email containing the tracking number for your shipment.

Taxes & Duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne by you. 

Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to ANKHO, the customer forfeits the original shipping cost.